Privacy Policy

Last updated: November 2025

1. Introduction

This Privacy Policy ("Policy") explains how ConveyQuote Ltd ("we", "us", or "our"), the provider of ConveyQuote.net ("the Service"), collects, uses, discloses, and protects your personal data in compliance with the **UK General Data Protection Regulation (UK GDPR)** and the **Data Protection Act 2018**. We are the **Data Controller** for the personal data we process through the Service.

By using the Service, you consent to the practices described in this Policy. If you do not agree, please do not use the Service. This Policy applies to all users, including those accessing free or paid features.

2. Personal Data We Collect

We collect personal data directly from you, automatically through your use of the Service, and from third parties. The types of data include:

  • Account Information: Name, email address, phone number, and company details (if applicable) provided during registration or subscription.
  • Usage Data: IP address, browser type, device information, pages visited, and timestamps of interactions.
  • Transactional Data: Payment details (full card details are not stored by us; they are processed by a secure payment processor), subscription history, and quote generation records.
  • Quote Data: Information you input for generating conveyancing quotes, such as property details, client names, and addresses.
  • Communications Data: Information from support inquiries, emails, or feedback forms.

We only collect data necessary for the purposes outlined below. **Special Category Data** (e.g., racial or ethnic origins, if inadvertently provided) is processed only with **explicit consent** or as strictly necessary under law.

3. How We Use Your Personal Data and Legal Basis

We use your data for legitimate purposes, relying on the following legal bases under UK GDPR:

  • Performance of Contract (Art. 6(1)(b)): To provide the Service, process subscriptions, generate quotes, and manage your account.
  • Legitimate Interests (Art. 6(1)(f)): To improve the Service, send service updates, prevent fraud, and analyse usage for business operations. We balance our interests against your rights.
  • Consent (Art. 6(1)(a)): For marketing communications (e.g., newsletters), which you can withdraw at any time.
  • Legal Obligations (Art. 6(1)(c)): To comply with UK laws, such as anti-money laundering regulations.

We do not use automated decision-making (including profiling) that produces legal effects on you, except for basic fraud detection.

4. Sharing Your Personal Data

We share data only when necessary and with appropriate safeguards:

  • Service Providers: Third parties such as payment processors, hosting providers (e.g., AWS in the UK/EU), and analytics tools (e.g., Google Analytics, anonymised where possible).
  • Legal Requirements: To comply with court orders, law enforcement, or regulatory requests.
  • Business Transfers: In the event of a merger or acquisition, with notice to you.

We do not sell your personal data to third parties. All recipients are bound by data protection agreements.

5. International Transfers

Data is primarily stored and processed in the UK/EU. Any transfers outside the UK (e.g., to US-based providers) use **Standard Contractual Clauses (SCCs)** or **adequacy decisions** under UK GDPR to ensure equivalent protection for your data.

6. Data Storage and Security

Your data is stored securely on UK-based servers with robust encryption (e.g., HTTPS, and AES-256 for data at rest). We implement technical and organisational measures, including access controls, regular audits, and employee training, to protect against unauthorised access, loss, or breach.

We retain data only as long as necessary: account data for the duration of your subscription plus **6 years** for legal/tax purposes; quote data for **1 year** post-termination unless you request deletion. Anonymised data may be kept indefinitely for analytics.

7. Your Rights Under UK GDPR

You have the following rights, exercisable by emailing support@conveyquote.net or via your account dashboard:

  • Right to Access: Request a copy of your data.
  • Right to Rectification: Correct inaccurate data.
  • Right to Erasure: Delete data (subject to legal retention).
  • Right to Restriction: Limit processing during disputes.
  • Right to Portability: Receive data in a structured format.
  • Right to Object: To processing based on legitimate interests or marketing.
  • Right to Withdraw Consent: Where processing relies on consent.

We will respond within one month (extendable for complex requests). For complaints, you have the right to contact the **Information Commissioner's Office (ICO)** at ico.org.uk.

8. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) for essential functions (session management), analytics (Google Analytics), and preferences. You can manage cookies via browser settings. Our **Cookie Policy** (linked on the site) provides detailed information.

Essential cookies cannot be rejected. Non-essential cookies require your explicit **consent**, obtained via a cookie banner.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Policy to reflect changes in our practices or law, with notice via email or the website (at least 30 days for material changes). Continued use after updates constitutes acceptance.

11. Contact Us

For privacy questions, please contact our Data Protection Officer at support@conveyquote.net. You can also reach the ICO for guidance.