Subscription and Payment Terms

We value transparency and user satisfaction. While we aim to deliver top-tier tools and services, we understand that unforeseen issues may arise. This policy outlines when and how refunds may be granted, and the conditions under which they are not available.

1. Billing and Subscription

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ConveyQuote services are provided on a recurring subscription basis (monthly or yearly), billed in advance via our authorized payment processor. Your subscription term begins the day you confirm payment. All prices are quoted in GBP and exclusive of VAT, which will be added where applicable at the prevailing rate.

• **Trial Period:** All new users receive a 4-day free trial, allowing up to 10 quotes. Subscription fees only apply after the trial expires or upon voluntary upgrade. During the trial, no payment details are required unless upgrading early.
• **Auto-Renewal:** Subscriptions automatically renew at the end of the billing period unless cancelled by you. We will send a reminder email at least 7 days before renewal for consumer subscriptions, in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• **Plan Changes:** You may upgrade or downgrade plans at any time. Upgrades take effect immediately with prorated charges; downgrades apply at the end of the current billing period.
• **Invoice:** Invoices and payment receipts are generated by our payment processor and sent to your registered email. You agree to provide accurate billing information and notify us of any changes.

Payments are processed securely, and we do not store full card details. Failed payments may result in suspension of access until resolved, with late fees accruing at 4% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998 for business users.

2. Cancellation and General Refund Policy

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Cancellation of Service:

Customers can cancel their subscription at any time using the following methods:

• Click on the **Cancel Subscription** button provided in the account area of the website.
• Use the Contact Us form and ask for the cancellation of subscription (processing may take 1-2 days).
• Email us at **support@conveyquote.net** OR contact us through the Live Chat that is available 24/7.

Cancellation takes effect at the end of the current billing period, and you retain full access until then. No prorated refunds for partial periods will be provided upon cancellation.

3. Eligibility for Refunds

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Refunds are generally non-refundable once the service has commenced, operating on a 'service rendered' basis, except where required by law or under the following conditions:

• **Cooling-Off Period (Consumers Only):** Full refund within 14 days of purchase if you have **not started using the service** and we have informed you of the consequences of early usage.
• **Current or Most Recent Plan Only:** Refunds are applicable **only for the latest plan purchased** or if the plan is currently active and **queries have not been used**. No refunds will be processed for past or expired plans.
• **Duplicate Charges:** If a system error results in multiple charges for the same plan, a full refund for the duplicate charge will be issued upon confirmation.
• **Wrong Plan Purchase:** If a user accidentally buys the wrong plan and then immediately purchases the correct one, a refund for the incorrect plan can be issued. This refund is only applicable if both plans have the same validity period.
• **Service Fault:** If the service materially fails to meet specifications despite reasonable efforts to resolve.

4. Non-Refundable Situations

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Refunds will **not** be provided in, but are not limited to, the following cases:

• **Change of Mind:** If the user no longer wants the service after commencement.
• **Misunderstanding of Features:** If the user expected features or outcomes not advertised or assumed functionality that is not part of the product.
• **Partial Usage or Temporary Issues:** If the user has already used part of the plan or faced temporary service downtime that was quickly resolved.
• **Not Satisfied:** A refund will not be issued because the subscription is purchased after being satisfied by the free trial or version of our tools.
• **Recurring Charge:** A recurring charge will not be refunded as you get the option to select manual renewal at the checkout page. Once the renewal charge is through, it will not be refunded; please cancel before renewal to avoid future charges.
• **Discounted Plans:** No refunds will be issued for plans purchased at a discounted price during a sale. However, we can help by cancelling automatic renewal.
• **Custom Plan:** Refunds are not applicable to custom plans that are created on demand based on the user's specific usage requirements. These personalized packages are considered final once activated.
• **Business Users:** The 14-day cooling-off period does not apply to B2B subscriptions.

5. How to Request a Refund & Payment Gateway Charges

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To initiate a refund request, users must:

• Contact our support team through **Live Chat** or **Email** (support@conveyquote.net).
• Share a clear explanation of the issue.
• Provide necessary details like account email, Order ID, and any supporting screenshots.

We typically review refund requests within **2-3 working days** and notify the user of the outcome. Approved refunds are processed within 14 days via the original payment method. **Please note that the payment of refund is transferred to the same payment method which it was received. The bank charges will be deducted from the refunded amount.**

**Payment Gateway & Queries Charges:** Under special circumstances, when a refund is issued, the processing fee charged by the payment gateway and the price of used queries will be deducted. A refund will be issued for the remaining amount.

6. Fee Integrity and Compliance

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We guarantee the accuracy of our quote calculator based on official UK Government sources (e.g., HMRC for SDLT rates, HMLR fees). However, final quotes include third-party elements such as **Government Taxes (SDLT, Land Registry Fees)** and **Disbursements (Local Authority Searches, Bank Transfer Fees)**, which are subject to change by external bodies. ConveyQuote is responsible only for the professional fee calculation; users must verify disbursements independently.

All fees comply with Solicitors Regulation Authority (SRA) guidelines where applicable. We reserve the right to adjust fees with 30 days' notice for material changes, such as regulatory updates.

7. Governing Law and Policy Updates

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These terms are governed by the laws of **England and Wales**. For consumers, additional protections apply under UK consumer law.

**Policy Updates:** We reserve the right to approve or decline refund requests based on a thorough evaluation of each case. The Refund Policy may be updated, changed, or revised at any time without prior notification. We recommend reviewing the Refund Policy before making any purchase on ConveyQuote.net to stay informed about the latest terms.