We prioritize stability issues. For critical support (system downtime, payment failures), we aim to respond within **2 hours**. For general inquiries (feature requests, usage help), please allow up to **24 hours**.
All subscription management is handled by our payment partner, Paddle. Please refer to your original receipt email for a direct link to manage, upgrade, or cancel your renewal.
Our calculator uses the official, current thresholds published by HMRC and HMLR. Differences often occur if: 1) The transaction involves a **Second Home** (triggering the +3% surcharge) or 2) The manual estimate is using **outdated fee bands**.
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